RY 167.78 0.209% SHOP 136.85 -0.1168% TD 88.39 0.0566% ENB 64.32 -0.6334% BN 76.45 -0.2089% TRI 256.88 0.8797% CNQ 39.19 -2.1229% CP 103.44 -0.0869% CNR 137.95 -1.4502% BMO 135.26 0.3115%

Total Quality Management (TQM)

Updated on August 29, 2023

It is a management approach under which all the employees of a company work together to improve the processes, products, services, and the overall culture in which they operate, targeted towards improving the customer experience. The focus of TQM is to improve an organisation’s output by continuously improving its internal practices.