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Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company's platform comprises AI agents, agent assist, workflow automation, AI insights, AI summaries, workforce engagement management, and revenue execution, as well as allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, through our application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize customer experience and enhance agent productivity, as well as offers software-as-a-service business model. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
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A unique technical analysis driven score developed by Kalkine showing momentum in stock prices based on select technical indicators identified.
Five9 provides cloud-based contact-center software that helps enterprises manage customer interactions across voice, chat and analytics. Long-term growth may be driven by migration from on‑premises systems to cloud platforms, rising demand for automation and AI-enhanced service capabilities, and a recurring-revenue SaaS model that could support revenue visibility.
Principal risks include intense competition from large cloud and contact-center vendors, execution challenges as AI features proliferate, and operational or data-security exposure given the critical nature of customer-contact systems.
Note: The summary and risk score provided above is created by AI and should not be construed as a recommendation of Kalkine.
| Breakdown | 2025-12-31 | 2024-12-31 | 2023-12-31 | 2022-12-31 | 2021-12-31 |
|---|---|---|---|---|---|
| Type | yearly | yearly | yearly | yearly | yearly |
| Date | 2025-12-31 | 2024-12-31 | 2023-12-31 | 2022-12-31 | 2021-12-31 |
| Income before tax | 44.94M | -12.76M | -79.42M | -90.26M | -64.28M |
| Net income | 39.42M | -12.79M | -81.76M | -94.65M | -53.00M |
| Selling general administrative | 105.49M | 124.05M | 123.08M | 95.14M | 93.92M |
| Selling and marketing expenses | 342.90M | 307.55M | 296.71M | 261.99M | 193.93M |
| Gross profit | 628.03M | 564.40M | 467.94M | 411.35M | 338.49M |
| Reconciled depreciation | 61.76M | 52.91M | 61.16M | 55.05M | 47.43M |
| Ebit | 59.02M | 2.06M | -89.50M | -87.58M | -56.25M |
| Ebitda | 163.89M | 54.96M | 27.05M | -27.72M | -8.83M |
| Depreciation and amortization | 104.87M | 52.91M | 116.54M | 59.86M | 47.42M |
| Non operating income net other | - | - | - | 4.81M | -0.01M |
| Operating income | 32.62M | -51.30M | -89.50M | -87.58M | -56.25M |
| Other operating expenses | 1116.46M | 1093.24M | 999.98M | 866.43M | 665.84M |
| Interest expense | 14.08M | 14.81M | 7.65M | 7.49M | 8.03M |
| Tax provision | 5.53M | 0.04M | 2.34M | 4.39M | -11.29M |
| Interest income | 30.17M | 46.74M | 26.80M | 4.81M | - |
| Net interest income | 16.09M | 31.93M | 19.15M | -2.68M | -8.03M |
| Income tax expense | 5.53M | 0.04M | 2.34M | 4.39M | -11.29M |
| Total revenue | 1149.09M | 1041.94M | 910.49M | 778.85M | 609.59M |
| Total operating expenses | 595.41M | 615.70M | 557.44M | 498.93M | 394.74M |
| Cost of revenue | 521.06M | 477.54M | 442.55M | 367.50M | 271.10M |
| Total other income expense net | 12.32M | 38.55M | 10.07M | -2.68M | -8.04M |
| Net income from continuing ops | 39.42M | -12.79M | -81.76M | -94.65M | -53.00M |
| Net income applicable to common shares | - | - | - | -94.65M | -53.00M |
| Breakdown | 2025-12-31 | 2024-12-31 | 2023-12-31 | 2022-12-31 | 2021-12-31 |
|---|---|---|---|---|---|
| Type | yearly | yearly | yearly | yearly | yearly |
| Date | 2025-12-31 | 2024-12-31 | 2023-12-31 | 2022-12-31 | 2021-12-31 |
| Total assets | 1790.07M | 2051.21M | 1494.57M | 1244.48M | 1192.94M |
| Intangible assets | 51.17M | 65.63M | 38.32M | 28.19M | 39.90M |
| Other current assets | 39.01M | 120.23M | 30.52M | 29.71M | 6.44M |
| Total liab | 1004.25M | 1429.02M | 956.48M | 934.52M | 981.81M |
| Total stockholder equity | 785.82M | 622.19M | 538.09M | 309.96M | 211.13M |
| Deferred long term liab | - | - | - | 114.88M | 84.66M |
| Other current liab | 84.12M | 79.74M | 62.13M | 58.54M | 83.52M |
| Common stock | 0.08M | 0.08M | 0.07M | 0.07M | 0.07M |
| Capital stock | 0.08M | 0.08M | 0.07M | 0.07M | 0.07M |
| Retained earnings | -378.23M | -417.64M | -404.85M | -323.09M | -228.44M |
| Other liab | - | - | - | 3.98M | 8.55M |
| Good will | 366.25M | 365.44M | 227.41M | 165.42M | 165.42M |
| Other assets | - | - | - | 123.94M | 96.53M |
| Cash | 232.08M | 362.55M | 143.20M | 180.52M | 90.88M |
| Total current liabilities | 213.01M | 641.69M | 167.22M | 150.78M | 157.57M |
| Current deferred revenue | 77.52M | 79.17M | 68.19M | 57.82M | 43.72M |
| Net debt | 615.13M | 870.58M | 650.68M | 610.04M | 734.63M |
| Short term debt | 21.40M | 452.52M | 12.50M | 10.79M | 9.83M |
| Short long term debt | - | 433.49M | - | 0.17M | - |
| Short long term debt total | 847.21M | 1233.13M | 793.88M | 790.56M | 825.51M |
| Other stockholder equity | 1163.07M | 1039.12M | 942.28M | 635.67M | 439.79M |
| Property plant equipment | - | - | - | 145.34M | 126.49M |
| Total current assets | 871.01M | 1248.57M | 862.34M | 778.71M | 617.23M |
| Long term investments | 0.75M | 0.75M | 2.00M | 0.89M | 147.38M |
| Net tangible assets | - | - | - | 281.77M | 5.82M |
| Short term investments | 464.83M | 643.41M | 587.10M | 433.74M | 378.98M |
| Net receivables | 135.09M | 122.38M | 101.53M | 87.49M | 83.73M |
| Long term debt | 735.49M | 731.86M | 742.12M | 738.38M | 768.60M |
| Inventory | - | -35.19M | 0.00M | 47.24M | 57.19M |
| Accounts payable | 29.97M | 26.28M | 24.40M | 23.63M | 20.51M |
| Accumulated other comprehensive income | 0.90M | 0.64M | 0.58M | -2.69M | -0.29M |
| Common stock total equity | - | - | - | 0.07M | 0.07M |
| Retained earnings total equity | - | - | - | -323.09M | -228.44M |
| Non currrent assets other | 272.83M | 164.14M | 208.72M | 121.96M | 89.63M |
| Non current assets total | 919.06M | 802.65M | 632.23M | 465.77M | 575.72M |
| Capital lease obligations | 69.61M | 67.78M | 51.75M | 52.02M | 56.91M |
| Long term debt total | - | - | - | 738.38M | 768.60M |
| Breakdown | 2025-12-31 | 2024-12-31 | 2023-12-31 | 2022-12-31 | 2021-12-31 |
|---|---|---|---|---|---|
| Type | yearly | yearly | yearly | yearly | yearly |
| Date | 2025-12-31 | 2024-12-31 | 2023-12-31 | 2022-12-31 | 2021-12-31 |
| Investments | 186.69M | -266.55M | -259.56M | 89.40M | -108.26M |
| Change to liabilities | - | - | - | -10.89M | 14.77M |
| Total cashflows from investing activities | 122.31M | -266.55M | - | 30.96M | -150.48M |
| Net borrowings | -444.18M | 422.56M | - | -34.07M | -25.30M |
| Total cash from financing activities | -478.57M | 342.73M | 94.58M | -30.23M | -7.50M |
| Change to operating activities | - | - | - | -96.59M | -89.86M |
| Net income | 39.42M | -12.79M | -81.76M | -94.65M | -53.00M |
| Change in cash | -130.05M | 219.34M | -37.32M | 89.60M | -129.49M |
| Begin period cash flow | 364.19M | 144.84M | 180.52M | 91.39M | 220.37M |
| End period cash flow | 234.13M | 364.19M | 143.20M | 180.99M | 90.88M |
| Total cash from operating activities | 226.21M | 143.17M | 128.84M | 88.86M | 28.48M |
| Depreciation | 61.76M | 52.91M | 116.54M | 55.05M | 47.43M |
| Other cashflows from investing activities | -39.42M | -189.28M | - | -6.17M | -0.27M |
| Change to inventory | - | - | - | - | -18.48M |
| Change to account receivables | -17.43M | -14.64M | -9.84M | -4.90M | -35.99M |
| Sale purchase of stock | -50.00M | - | -3.27M | 21.93M | 22.80M |
| Other cashflows from financing activities | -478.57M | -95.11M | 142.82M | -4.69M | 2.40M |
| Change to netincome | - | - | - | 177.15M | 115.13M |
| Capital expenditures | 24.96M | 64.61M | 40.77M | 56.17M | 42.22M |
| Change receivables | - | - | - | -4.90M | -35.99M |
| Cash flows other operating | - | - | - | -26.17M | -42.09M |
| Cash and cash equivalents changes | - | - | - | 89.60M | -129.49M |
| Change in working capital | -130.48M | -127.12M | -106.48M | -87.47M | -111.08M |
| Stock based compensation | 148.07M | 166.31M | 206.29M | 172.51M | 108.81M |
| Other non cash items | 107.00M | 63.22M | -5.81M | 40.34M | 43.24M |
| Free cash flow | 201.24M | 78.56M | 88.07M | 32.69M | -13.73M |
Sector: Technology Industry: Software - Infrastructure
|
Stock Name
|
Change
(USD) |
Price
(USD) |
Trailing
PE (x) |
Forward
PE (x) |
Price Sales
TTM (x) |
Price to Book Value (x)
|
Enterprise Value
to Revenue (x) |
Enterprise Value
to EBITDA (x) |
|---|---|---|---|---|---|---|---|---|
| FIVN Five9 Inc |
-0.46 1.60% |
28.12 | 36.64 | 5.09 | 1.10 | 1.58 | 1.18 | 11.20 |
| MSFT Microsoft Corporation |
-5.32 0.99% |
530.61 | 37.32 | 29.94 | 13.03 | 12.45 | 13.06 | 24.59 |
| ORCL Oracle Corporation |
0.87 0.76% |
116.03 | 21.96 | 17.89 | 5.91 | 7.08 | 7.82 | 14.89 |
| CRWD Crowdstrike Holdings Inc |
1.05 0.48% |
218.25 | 4849.80 | 188.68 | 46.01 | 47.24 | 43.89 | 559.34 |
| FTNT Fortinet Inc |
-2.51 2.05% |
120.00 | 60.27 | 43.86 | 16.80 | 80.50 | 16.11 | 43.33 |
Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company's platform comprises AI agents, agent assist, workflow automation, AI insights, AI summaries, workforce engagement management, and revenue execution, as well as allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, through our application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize customer experience and enhance agent productivity, as well as offers software-as-a-service business model. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
| Name | Title | Year Born |
|---|---|---|
| Mr. Michael Burkland M.B.A. | CEO & Chairman | 1963 |
| Mr. Daniel P. Burkland | Pres | 1965 |
| Mr. Barry Zwarenstein | Chief Financial Officer | 1949 |
| Mr. Scott Welch | Exec. VP of Telco Services & GM of EMEA | 1965 |
| Mr. James B. Doran | Exec. VP of Strategy & Operations | 1973 |
| Ms. Leena Mansharamani | Chief Accounting Officer & Corp. Controller | 1968 |
| Dr. Jonathan D. Rosenberg Ph.D. | CTO & Head of AI | 1972 |
| Ms. Kimberly G. Lytikainen | Gen. Counsel, Chief Compliance Officer & Sec. | 1967 |
| Ms. Genefa Murphy Ph.D. | Chief Marketing Officer | NA |
| Mr. Callan Schebella | Exec. VP of Product Management | NA |
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