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Highlights
- CIBC AI platform saved over 200,000 hours during pilot phase across three countries
- Bank-wide rollout follows July 2024 pilot with teams in Canada, US, and UK
- Access to CAI requires mandatory training on AI governance and responsible use
CIBC (Canadian Imperial Bank of Commerce) has officially launched its internally developed generative AI platform, CIBC AI (CAI), across the organization following a successful pilot that began in July 2024. The rollout follows an initial phase involving employees in Canada, the United States, and the United Kingdom, where the platform reportedly saved more than 200,000 work hours by automating routine, text-based tasks.
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